the art of queuing
Having attended an event over the weekend at the Sydney Superdome, I walked away scratching my head wondering if the contract catering company has someone with some sort of practical knowledge guiding them in customer service.
Like many other people attending the Bette Midler concert my party decided to have dinner in one of the restaurants and cafes at the Superdome.
The one thing that sticks in my head about the whole experience is queuing! We queued to get into the Superdome we queued to get into the restaurant, we queued to order our drinks we queued to order our food. After ordering the drinks, instead of actually giving me my drinks to take back with me my drinks went into yet another queue to be distributed to our table by a waiter. It seemed quite unnecessary. By the time we got our meal and finished it we had to race off to find our seats. There is a lot of needless queuing going on.
To add insult to injury during the intermission I purchased a bottle of Coca Cola, only to be given a half empty open bottle.
posted by CIM Magazine @ 5/03/2005 02:16:00 PM
7 Comments
7 Comments:
Firstly I like many others were under the impression that CIM is a MICE publication - so how does a flippant comment about a concert bear any relevance regarding service at business events to your readers? Are you forgetting their recent Restaurant & Caterers award??
Lift your game CIM - or perhaps your advertisers will blog you!
I like many other readers have always had the impression that CIM is a MICE publication. Why then do we read of a flippant comment about a social event/concert totally unrelated to business events? Is CIM unaware of their recent Restaurant & Caterer's award (for business event catering)?
Lift your game CIM or perhaps your potential advertisers will blog you.
Thank you for your feedback. CIM is a C & I publication, however we also publish Open House Foodservice magazine so we are very aware of catering from both retail and business perspectives. We appreciate all kinds of feedback, the purpose of this blog is to ensure we are in touch with our industries in an informal manner. If you dont receive feedback from your customers how do you ascertain whether they are happy with your service or not? Whether the event is business related or a public concert, the venue and staff remain the same and that is the point we were making.
www.openhousemagazine.net
I think it's important to raise issues such as this in order to keep all parts of the industry on their toes. Personally, when I recently went to a concert at the Showground I was appalled at the lack of choice of eateries and what was there was pretty awful. You can eat at the Novotel which doesn't seat many people (we were quoted $75 per person pre concert) or you go to the pub. The pub wine list was limited and expensive, you had to queue for extremely ordinary, cafeteria-style food (urrrghhhh) and there weren't enough tables. A fairly unpleasant start to the evening. It was a far cry from an evening at the Opera House, for example, where the choice of restaurants is terrific, from classy inexpensive Opera Bar to the Bennelong. I think SS needs to lift its game.
Are you referring to concerts at Sydney Showground? If so, then you would be referring to the only concert held at the venue,Big Day Out which is usually held in January...and of course the food offering is tailored to suit the nature of the event..and thus cannot be compared to the Opera House market.If the event you are referring to was not held at Sydney Showground then one would expect comments posted would be well thought through prior to posting...and a retraction offered.
We were referring to the Sydney Superdome,which we did say. We never mentioned the Opera House, in fact we were referring to our other publication which is called Open House Foodservice. We never made any mention of comparing venues, perhaps you should re read the comments we did make before responding further.
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